GENERAL QUESTIONS

  • When can I have my new flooring installed?

      Our staff will work with you to determine what day and time is best for you to start the installation. Depending on the product you select and its availability we can offer next day installation or in case of a special order it can take upto 10 to 15 days from the time of order. We carry out the installations from Monday to Friday, 9am to 6pm and we also provide installation services on most evenings and weekends. You can discuss the best time to complete the installation with our sales consultant at the time of order.

  • How long is the warranty offered on installations?

      We offer 2 years warranty on all our installations

  • How long is the warranty on Carpet, Hardwood, Laminate, Vinyl and Tiles?

      Manufactures Warranty on all products varies from 5 years to 35 years depending on which product/brand you select.

  • What if I would like to cancel my order?

      You have 10 days to cancel your order from the date of order. Any cancellation after this period will be subject to restocking fee. If the product has been specially ordered, cut to size or not in a returnable condition due to damage caused after delivery then refund will only be offered on the service charges and not the product. Exhibit floor designs reserve the right to refuse the refund on these basis. No refunds or cancellations are accepted after 30 days from the day of order.

  • What are the payment options?

      50% deposit is paid at the time of order and remainder to be paid on the day of Installation or day of the delivery.

  • Are there any hidden charges?

      All services you require for a professional installation are discussed at the time of order ensuring there are no hidden charges or surprises.

  • Do you have dedicated person who will be looking after my particular order?

      The sales consultant you deal with at the time of order becomes your point of contact till after the installation thus ensuring you are only dealing with one person to keep consistency and to make your project hassle free for you.

  • How long does it take to get the quote after the home consultation appointment?

      In most cases we can provide the quote on the spot and in some cases we email the quote on next working day.

  • Is the home consultation free?

      We offer free in-home consultation to all customers across Calgary and surrounding areas. Our staff will bring samples to your house, carry out professional measurements and in most cases provide you with the quote on the spot. In some cases quote will be emailed to you on the next working day.

  • How long do I have to wait for a home consultation appointment?

      In most cases we are able to book the appointment within 5 days from the time of your request.

  • Can I book an appointment in the evening / weekend?

      Our last appointment on the day is 7pm and we also book appointments on the weekends but not on statutory holidays.

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